Effective Date: 13 – jan – 2025 .
Last Updated: 20 – jan – 2025 .
INTRODUCTION
At Star Gallery Mart (“we,” “our,” or “us”), we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data when you interact with our website stargallery.ae, mobile application, and related services. This Privacy Policy outlines the types of personal data we collect, the purposes for which we process it, how we share and secure your information, and the rights and choices available to you. By using our services, you acknowledge and agree to the practices described in this policy. If you do not agree, please discontinue use of our services immediately. We continuously update our privacy practices to comply with UAE data protection laws and international standards, ensuring your data is handled responsibly and securely.
This Privacy Policy governs the collection, use, disclosure, and safeguarding of personal data by Star Gallery Mart across all its digital platforms, including but not limited to its website (stargallery.ae), mobile applications, and customer support channels. This policy outlines the rights and obligations of both users and Star Gallery Mart regarding personal data processing in compliance with applicable United Arab Emirates (UAE) data protection laws and internationally recognized standards.
Applicability
This Privacy Policy applies to:
Excluded from Applicability
This Privacy Policy does not apply to:
Third-Party Involvement
While this Privacy Policy governs the handling of personal data collected directly by Star Gallery Mart, certain services may require the involvement of third-party service providers (e.g., payment gateways, logistics companies, and marketing platforms). In such cases, data shared with these providers is limited to what is necessary to perform their services. These entities operate under their own privacy practices and legal obligations.
To provide, operate, and improve our services, Star Gallery Mart collects and processes various types of personal information. This data is essential to fulfilling orders, enhancing user experience, and ensuring seamless interaction with our platform. We gather personal data through direct user input, automated technologies, and third-party services, as outlined below.
Personal data is collected when you register for an account, place an order, or otherwise interact with our platform. This information is necessary for order processing, account management, and customer communication.
Types of Personal Data Collected:
How This Data is Collected:
This category pertains to information generated during the purchase and order fulfillment process. This data is critical for managing order logistics, tracking shipments, and maintaining accurate records.
Types of Transaction Data Collected:
To optimize our platform’s performance, enhance user experience, and ensure security, we automatically collect certain technical data when users interact with our website or mobile application. This information helps us monitor system performance and identify areas for improvement.
Types of Technical and Usage Data Collected:
How This Data is Collected:
We use cookies, tracking pixels, web beacons, and similar technologies to improve functionality, personalize user experience, and serve relevant advertisements.
How We Use Cookies and Tracking Technologies:
Types of Cookies We Use:
Managing Cookies and Preferences:
Users can manage or disable cookies through their browser settings. However, disabling cookies may impact website functionality, including:
To manage cookie settings:
Web Beacons and Pixels:
Why We Collect This Data:
Star Gallery Mart collects and processes personal information to provide high-quality services, ensure seamless platform operation, and maintain legal compliance. This section outlines the purposes for which your data is used, highlighting our commitment to transparency and data security.
We use your personal data to manage all aspects of order fulfillment, including:
Why It’s Necessary: This information is essential for ensuring that purchases are processed accurately and delivered to the right location, providing users with a smooth shopping experience.
Your data is used to facilitate account creation and management, allowing for a personalized shopping experience. This includes:
Why It’s Necessary: Account management enhances user convenience, providing secure, streamlined access to our platform.
We collect and process personal data to handle customer service inquiries, resolve complaints, and offer technical support. This may involve:
Why It’s Necessary: This ensures that users receive prompt and effective support when encountering issues or needing assistance with purchases.
With your explicit consent, we use personal data to send promotional materials and updates about:
Opt-In and Opt-Out Options:
Why It’s Necessary: Promotional communications allow us to keep users informed of relevant offers while respecting their right to opt out.
We analyze technical and usage data to:
Why It’s Necessary: Continuous platform enhancement ensures users enjoy a seamless, responsive experience that meets evolving needs.
To safeguard users and Star Gallery Mart, personal data is used to:
Why It’s Necessary: Fraud prevention measures protect users from financial harm and maintain platform integrity.
Star Gallery Mart processes personal data in accordance with applicable regulatory frameworks in the UAE and international jurisdictions. This includes adhering to global data protection laws and industry best practices. Compliance activities may involve:
Why It’s Necessary: Legal compliance ensures our business operations meet statutory obligations and align with regulatory requirements in the UAE and other global markets, fostering trust and accountability.
Automated Decision-Making and Profiling
In certain instances, we may use automated systems to:
These automated processes are regularly reviewed to ensure accuracy and fairness. Users have the right to request human intervention in decisions that significantly impact them.
Data Minimization and Purpose Limitation
We adhere to the principles of data minimization by collecting only the information necessary to fulfill specific purposes. Personal data is processed solely for the purposes outlined in this policy and will not be used for unrelated activities without obtaining prior consent from users.
At Star Gallery Mart, we respect your privacy and ensure that personal data is shared only when necessary to provide essential services, improve our platform, or comply with legal obligations. We do not sell or rent personal information to third parties. However, in the course of our operations, we may share your data under the following circumstances:
To facilitate our services and maintain operational efficiency, we partner with trusted third parties who perform services on our behalf. These providers are contractually obligated to protect your personal data and are permitted to process it only to the extent required to perform their functions.
Categories of Service Providers and Partners:
Safeguards for Service Providers:
In certain cases, we may be required to disclose personal information to comply with applicable laws, regulations, or legal proceedings. This disclosure is limited to the extent necessary to fulfill our legal obligations or protect our legal rights.
Circumstances Under Which We May Disclose Data:
Your Rights:
We prioritize safeguarding personal data by implementing industry-standard security measures and retaining information only as long as necessary for the purposes outlined in this Privacy Policy.
We retain personal data for the period required to:
General Retention Periods:
Upon expiration of retention periods, personal data is either deleted, anonymized, or aggregated for analytics purposes.
Requesting Data Deletion:
Users can request to delete their personal information by contacting our Data Protection Officer (DPO) at [email protected]. In some cases, we may be unable to delete data immediately if retention is required by law.
To ensure the integrity and confidentiality of personal information, we implement robust security protocols, including:
Your Role in Security:
At Star Gallery Mart, we are committed to ensuring transparency and empowering users to exercise control over their personal information. In accordance with applicable UAE data protection laws and international privacy standards, you are entitled to the following rights regarding your personal data:
You have the right to:
How to Exercise This Right:
Submit a request by contacting [email protected]. We will process data access requests within 30 days, unless additional time is required due to the complexity of the request.
If you believe that any of the personal data we hold is inaccurate or incomplete, you may request:
How to Exercise This Right:
Users can correct most account information directly by accessing their profile settings. For further assistance, contact our support team.
You may request the deletion of your personal data when:
Important Notes:
How to Request Deletion:
To delete your account or remove specific data, navigate to the “Delete Account” option in your profile settings or email us at [email protected].
You can request a restriction on data processing under the following circumstances:
You have the right to:
How to Manage Marketing Preferences:
As part of our operations, we may transfer personal data to trusted service providers and affiliates located outside the UAE. These transfers are necessary to facilitate services such as payment processing, cloud storage, and international shipping.
How We Protect Your Data During Transfers:
Your Rights Regarding International Transfers:
Our website and mobile application may contain links to external websites, applications, and services operated by third parties. These links are provided solely for informational and convenience purposes.
Please Note:
Examples of Third-Party Links:
Star Gallery Mart reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or service offerings.
Notification of Changes:
Your Continued Use of Our Platform:
By continuing to use our website or mobile app following updates, you acknowledge and agree to the terms of the revised Privacy Policy. If you disagree with any changes, you may discontinue using our services and request account deletion.
تواصل معنا
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the following channels:
Star Gallery Mart
Phone: +971 6 577 9360
Email: [email protected]
Website: stargallery.ae
Our Data Protection Officer (DPO) is available to address inquiries related to privacy, data protection, and user rights.20
At Star Gallery Mart (“we,” “our,” or “us”), your trusted destination for electronics, appliances, and accessories. These Terms & Conditions (“Terms”) outline the rules and guidelines governing your access to and use of our website stargallery.ae, mobile application, and related services (collectively referred to as the “Platform”). By accessing, browsing, or making a purchase on the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept any part of these Terms, you are advised to discontinue use of our services immediately. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them periodically. Continued use of the Platform after any modifications constitutes acceptance of the revised Terms.
At Star Gallery Mart, we take pride in offering an extensive and carefully curated selection of high-quality products and services designed to meet the diverse needs of our customers. Our platform features a wide range of categories that encompass cutting-edge technology, essential household items, automotive accessories, and lifestyle enhancements. We are committed to providing products that blend functionality with innovation, ensuring that our customers have access to the latest and most reliable solutions on the market.
Our primary product categories include, but are not limited to:
For a detailed and comprehensive list of available products, please visit our website at stargallery.ae. Product availability may vary based on inventory levels, supplier conditions, and market demand. Star Gallery Mart reserves the right to update, discontinue, or replace products at its discretion without prior notice.
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To ensure the secure and lawful use of our Platform, Star Gallery Mart has established specific eligibility criteria that all users must meet. These requirements are designed to maintain compliance with legal standards, ensure responsible purchasing, and foster a safe online environment for all users.
Eligibility Criteria:
By accessing or using the Platform, users affirm that they:
Important Notice:
We reserve the right to suspend or terminate accounts if users are found to be ineligible, misrepresent their age or location, or engage in any activity that violates these Terms & Conditions.
At Star Gallery Mart, we prioritize convenience, flexibility, and security in every transaction. To ensure a seamless shopping experience, we provide a variety of payment methods that cater to diverse customer preferences, while maintaining the highest standards of data protection and transaction security.
Accepted Payment Methods:
Secure Transactions:
We understand the importance of protecting your financial data. As such, all payment transactions conducted on our Platform are processed through PCI DSS (Payment Card Industry Data Security Standard)-compliant third-party gateways. These payment processors implement advanced encryption, fraud detection, and multi-factor authentication protocols to ensure that sensitive payment information is securely transmitted and safeguarded.
Key Security Measures:
Important Notes:
For further assistance regarding payment methods or transaction issues, please contact our support team at [email protected] or call +971 6 577 9360.
At Star Gallery Mart, we are dedicated to ensuring timely and efficient order processing and delivery. Our logistics and fulfillment processes are designed to provide a seamless shopping experience, with clear timelines and secure handling of products.
Order Processing:
Delivery Timelines:
Shipping Costs and Calculations:
Delays and Exceptions:
While we strive to meet all estimated delivery times, certain factors beyond our control may lead to delays. These include but are not limited to:
In such cases, Star Gallery Mart is not liable for delays beyond our direct influence, but we will endeavor to keep customers informed and assist in tracking shipments.
Incomplete or Incorrect Addresses:
For further inquiries regarding shipping policies or specific delivery timelines, please contact our customer support at [email protected] or call +971 6 577 9360.
At Star Gallery Mart, we understand that sometimes plans change, and adjustments to orders may be necessary. Our cancellation and modification policy is designed to provide flexibility while ensuring efficient processing and timely deliveries.
Order Cancellation and Modification Policy:
How to Cancel or Modify an Order:
To cancel or request changes to your order, contact our Customer Support Team before the dispatch cutoff time:
Please provide the order number and full name to expedite the cancellation or modification process.
Important Notes:
By accessing and using the Star Gallery Mart Platform, users agree to act in good faith and in accordance with all applicable laws and regulations. This section outlines the key responsibilities and behavioral standards expected of all users.
User Responsibilities:
When using our Platform, you agree to:
Prohibited Activities:
Users are prohibited from engaging in the following activities:
Consequences of Violations:
Reporting Violations:
To report suspicious activity or violations of these Terms, please contact our Customer Support Team at [email protected].
At Star Gallery Mart, we strive to ensure that our customers are fully satisfied with their purchases. Our return, refund, and exchange policies are designed to be fair, transparent, and simple to facilitate a seamless shopping experience.
We accept returns and exchanges under the following conditions:
Non-Returnable Items:
To ensure hygiene, safety, and product integrity, the following items are non-returnable unless found defective upon delivery:
Note: Star Gallery Mart reserves the right to refuse returns if products do not meet the return conditions or fall under the non-returnable list.
Important Notes:
For questions or assistance with returns and refunds, please contact our support team at:
At Star Gallery Mart, we aim to resolve any customer concerns or disputes promptly and amicably. If you are dissatisfied with a product, service, or aspect of your order, we encourage you to first contact our Customer Support Team to seek a resolution.
We appreciate your cooperation in adhering to our policies and trust that our dispute resolution process will provide a fair and equitable outcome for all parties involved.
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At Star Gallery Mart, we are committed to providing high-quality products and services. However, certain limitations apply regarding our liability to users. By using our Platform, you acknowledge and agree to the following:
Star Gallery Mart reserves the right to modify, update, or amend these شروط الاستخدام at any time to reflect changes in our operations, services, or legal obligations.
For questions, concerns, or clarifications regarding these شروط الاستخدام, please reach out to us:
Star Gallery Mart
Our Customer Support Team is available to assist you during regular business hours and will respond to inquiries as promptly as possible.
At Star Gallery Mart, we prioritize providing a seamless and transparent shopping experience for our valued customers. We understand that while we strive to ensure the highest product quality and service standards, there may be instances where returns or refunds are necessary. Our goal is to handle such situations with fairness, efficiency, and clarity to ensure your satisfaction.
This Returns & Refunds Policy outlines the eligibility criteria, conditions, and procedures for returning products and receiving refunds. Whether your item is defective, incorrect, or simply does not meet your expectations, this document serves as a comprehensive guide to understanding your rights and responsibilities during the return and refund process.
By shopping with Star Gallery Mart, you agree to comply with the terms and conditions set forth in this policy. Please take a moment to carefully review the information below to familiarize yourself with the return timelines, product eligibility, refund processing, and non-returnable items.
We are committed to upholding high standards of product integrity while safeguarding your interests as a customer. If you have any questions or require further assistance, our Customer Support Team is available to guide you through the process.
For immediate support or to initiate a return, please contact:
At Star Gallery Mart, customer satisfaction is at the heart of everything we do. We appreciate your trust in our products and services, and we are here to ensure your shopping experience remains positive, even in cases where returns and refunds are necessary.
At Star Gallery Mart, we are dedicated to providing high-quality products and exceptional customer service. However, we understand that there may be instances where a product does not meet your expectations or arrives with an issue. To facilitate a smooth return or exchange process, we have outlined the conditions and requirements for eligible returns below.
To ensure fairness and prompt resolution, customers are required to thoroughly inspect all items immediately upon delivery. This initial inspection period is critical for identifying any discrepancies, defects, or missing components.
Conditions for Immediate Returns or Exchanges:
Important Notes:
For generic or non-branded items valued at less than 100 AED, we offer a flexible return policy designed to provide customers with peace of mind and convenience.
Conditions for Generic Item Returns:
For branded items that are accompanied by manufacturer warranties, Star Gallery Mart offers extended return and exchange options to reflect the durability and long-term value of these products.
Conditions for Branded Items:
Examples of Branded Items Under Warranty:
To maintain hygiene standards and product integrity, the following items are non-returnable unless found to be defective upon delivery:
Returns will not be accepted if:
For additional information or to initiate a return, please contact our Customer Support Team at:
We value your satisfaction and will make every effort to address returns and exchanges promptly and professionally.
At Star Gallery Mart, we prioritize customer satisfaction while maintaining high standards for hygiene, safety, and product integrity. As a result, certain items are classified as non-returnable to protect our customers and uphold the quality of our products. Please review the list below to understand which items are not eligible for return or exchange, except in cases where defects or damage are reported within the initial 24-hour inspection period after delivery.
Categories of Non-Returnable Items:
Exceptions and Special Circumstances:
Important Notes:
If you require clarification or have specific questions regarding the return eligibility of a product, please contact our Customer Support Team at:
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At Star Gallery Mart, we aim to make the return process simple, transparent, and hassle-free. If you wish to initiate a return or exchange, please follow the outlined steps to ensure that your request is processed efficiently and without delay.
Steps to Initiate a Return or Exchange:
Additional Return Guidelines:
Important Notes:
For additional information regarding our returns process, visit the Returns & Exchanges section on our website at stargallery.ae.
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At Star Gallery Mart, we are committed to ensuring a smooth and transparent refund process for our customers. Whether you are returning a product or have experienced an issue with your order, our refund policy is designed to provide clarity and efficiency in handling your request.
Refund Method:
Processing Time:
Important Notes:
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At Star Gallery Mart, we strive to make the return process as convenient as possible for our customers. Our return shipping policy differentiates between issues reported immediately upon receipt and standard returns initiated later. Below is a detailed breakdown of return shipping costs and responsibilities.
If the return request is initiated after the 24-hour inspection window, return shipping costs will typically fall on the customer, subject to the following conditions:
Important Notes:
At Star Gallery Mart, we are committed to processing refunds promptly to ensure customer satisfaction and transparency. The timeline for refunds depends on various factors, including the type of payment method used and the condition of the returned item.
Important Notes:
Partial Refund Policy:
Contact Us for Assistance:
If you have questions regarding refund timelines or the status of your return, please reach out to our Customer Support Team:
Our support team is available during business hours to provide updates and assist with any inquiries
At Star Gallery Mart, we are committed to providing high-quality products backed by robust warranty support. We understand the importance of ensuring our customers feel confident in their purchases, which is why we offer comprehensive warranty coverage on branded items to safeguard against manufacturing defects. This policy outlines the warranty terms, exclusions, claim procedures, and important details on repairs or replacements.
Our goal is to provide efficient and customer-friendly solutions for products that may experience technical or mechanical issues during their lifespan. We encourage all customers to carefully read the warranty guidelines below and to reach out to our support team with any questions or concerns.
At Star Gallery Mart, we pride ourselves on delivering high-quality, reliable products to our customers. To ensure confidence and satisfaction in your purchases, we partner with leading manufacturers that provide robust warranty coverage. Our branded products are backed by manufacturer warranties ranging from 1 to 3 years, safeguarding against defects in materials, design, and craftsmanship.
We understand that electronic devices, appliances, and smart home products are essential to your daily life, and any unexpected malfunction can be inconvenient. The warranty program is designed to provide swift solutions, including product replacements or repairs, at no additional cost for issues covered by the terms of the manufacturer’s warranty.
Warranty Coverage
Our warranty program extends across a wide range of product categories to ensure that you receive long-term value and protection. Below are the key details regarding coverage:
Scope of Warranty Coverage
The warranty offered through Star Gallery Mart ensures that customers are protected from unforeseen product malfunctions. Warranty coverage includes but is not limited to the following:
Proof of Warranty Activation
Warranties are automatically activated at the point of purchase. This means customers do not need to manually register for coverage unless specifically instructed by the manufacturer. A valid proof of purchase serves as the official warranty activation document.
Proof of Warranty Includes:
Important:
Star Gallery Mart is not responsible for lost receipts or invoices. Customers are advised to keep a digital or physical copy of their proof of purchase for future claims.
Additional Notes:
At Star Gallery Mart, we are committed to ensuring our customers enjoy peace of mind with every purchase. Our warranty policies reflect our dedication to quality and customer satisfaction.
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At Star Gallery Mart, we are committed to honoring manufacturer warranties in full, ensuring that our customers receive the highest level of protection for their purchases. However, it is important to recognize that warranties are designed to cover manufacturing defects and product malfunctions—not all types of damage or product issues.
The following exclusions outline circumstances and conditions that fall outside the scope of warranty coverage. These exclusions help set clear expectations regarding the limitations of warranty services and the responsibilities customers have in caring for their products.
Warranty coverage does not extend to damage that occurs due to accidents, negligence, or intentional misuse. Examples include:
Warranties are voided when products are used outside their intended purpose or operated in ways that violate manufacturer instructions. This includes:
Over time, products naturally undergo wear and tear as a result of regular use. The warranty does not cover issues arising from this process, including:
Products that are exposed to harsh environmental conditions or unexpected elements may suffer damage not covered by warranty. This includes:
Any repair or modification performed by unauthorized personnel will immediately void the product’s warranty. Examples include:
The manufacturer’s warranty does not cover products that are:
Certain parts are considered consumables and naturally degrade over time. These components are not covered by standard warranty terms. Examples include:
Once the warranty period expires, products are no longer eligible for free repairs, replacements, or servicing.
The warranty does not apply to damage caused by uncontrollable external events, including:
Important Notes:
For any questions regarding warranty eligibility or to confirm whether your issue falls under warranty, please contact:
At Star Gallery Mart, we are here to assist you with warranty claims and provide guidance on keeping your products in optimal condition.
At Star Gallery Mart, we strive to make the warranty claims process as seamless and straightforward as possible. Our dedicated support team is available to guide you through every step to ensure timely resolution of product issues. Below is a comprehensive overview of the steps required to initiate a warranty claim, the documentation needed, and the typical timelines for processing.
Step 1 – Contact Us
To begin your warranty claim, please reach out to our Customer Support Team through one of the following channels:
Customer service hours: Saturday to Thursday, 9 AM – 6 PM (UAE Time)
For faster processing, please ensure you have all necessary documentation ready before contacting our team.
Step 2 – Submit Required Documentation
To facilitate the claim and verify eligibility, the following documents and information must be provided:
Step 3 – Review and Processing
Upon receipt of your claim, our warranty team will initiate the review process:
Step 4 – Resolution and Next Steps
After verifying eligibility, we will proceed with one of the following solutions based on the product’s condition and availability:
Important Notes:
Need Assistance?
If you encounter any difficulties during the claims process or have questions about warranty eligibility, please do not hesitate to reach out. Our customer support team is here to ensure you have a positive experience.Bottom of Form
At Star Gallery Mart, we prioritize customer satisfaction by ensuring quick and convenient solutions for defective products. Our approach emphasizes replacements over repairs, allowing for faster resolution and minimal disruption to your daily routine.
No Repair Services Provided
To streamline the warranty process and avoid long repair timelines, Star Gallery Mart does not offer in-house repair services. Instead, we opt for direct product replacement when defects fall within the manufacturer’s warranty terms.
Replacement Guidelines
Non-Warranty Replacements
If the defect or damage does not meet warranty criteria (e.g., accidental damage, misuse, or expired warranties), customers may choose to:
Special Cases
Currently, Star Gallery Mart does not offer extended service or maintenance plans. However, we strongly recommend that customers:
Important Notes
For questions regarding warranty claims, replacement policies, or product servicing, please contact our Customer Support Team:
At Star Gallery Mart, we value your trust and are committed to delivering exceptional post-purchase support to ensure long-term satisfaction with our products.
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