Return And Refunds

At Star Gallery Mart, we strive to provide our customers with high-quality used electronics. To ensure your satisfaction, we offer a warranty policy that covers various products, each with specific terms and conditions.

Duration:

Our standard warranty duration is as follows:

Mobile: Phones and Tablets: 3 months.
Laptops: 5 to 10 days.
MacBook laptops: warranty duration: 10 days.
Other laptops brands and models: 7days.

All models within these categories have the same warranty period.

Coverage of Warranty:

The warranty covers specific issues and defects including:

Mobile Phones: Battery life issues and software defects.
Tablets: Malfunctioning touch screens.

Exclusions and Limitations:

Warranty will void and not be provided in following conditions:

If original invoice is not provided or invoice of purchase is altered in any way or is made illegible.
If correct IMEI number is not provided or removed, defaced or altered or not matching with Star Gallery Mart Database.
Accidental damage.
Misuse.
Normal wear and tear.
Exposure to inadequate temperature, moisture, dust etc.
Food or liquids spilling.
Any issues arising after the warranty period has expired.
Expiration of the warranty period.

Repairs and Replacements:

The warranty provides coverage for repairs only. If you encounter any issues, please contact us via our website. You will need to return the product at your own expense. However, once repaired, we will cover the shipping costs for sending the product back to you.

Claim Process:

To request repairs under the warranty, customers must:

Contact us via a phone call or WhatsApp at 065779360, or send us email on support@stargallery.ae.
Provide the original invoice as proof of purchase, which must include the product's IMEI number.

The expected response time for processing claims is between 7 to 10 days from the date of the request.

Shipping Fees:

Customers are responsible for return shipping fees. If the warranty period has expired, any necessary repairs will incur a fee.

Third-Party Repairs:

While we will attempt to repair devices, any repairs conducted by third parties are not covered under our warranty. If the damage is deemed an exclusion, customers will be responsible for the repair costs.

Transferability of Warranty:

The warranty is transferable to new owners, provided the original invoice and IMEI code are included.

International Customers:

Our warranty extends to international customers, though additional delivery charges may apply.

Claim Denials:

In the event a claim is denied, we will communicate the reasons for the denial via email.

Communication of Warranty Policy:

This warranty policy will be available on our website and included as a document with each product purchased.
For any further questions or clarifications regarding our warranty policy, please feel free to reach out to us.

Return And Refunds

At Star Gallery Mart, we strive to provide our customers with high-quality used electronics. To ensure your satisfaction, we offer a warranty policy that covers various products, each with specific terms and conditions.

Duration:

Our standard warranty duration is as follows:

Mobile: Phones and Tablets: 3 months.
Laptops: 5 to 10 days.
MacBook laptops: warranty duration: 10 days.
Other laptops brands and models: 7days.

All models within these categories have the same warranty period.

Coverage of Warranty:

The warranty covers specific issues and defects including:

Mobile Phones: Battery life issues and software defects.
Tablets: Malfunctioning touch screens.

Exclusions and Limitations:

Warranty will void and not be provided in following conditions:

If original invoice is not provided or invoice of purchase is altered in any way or is made illegible.
If correct IMEI number is not provided or removed, defaced or altered or not matching with Star Gallery Mart Database.
Accidental damage.
Misuse.
Normal wear and tear.
Exposure to inadequate temperature, moisture, dust etc.
Food or liquids spilling.
Any issues arising after the warranty period has expired.
Expiration of the warranty period.

Repairs and Replacements:

The warranty provides coverage for repairs only. If you encounter any issues, please contact us via our website. You will need to return the product at your own expense. However, once repaired, we will cover the shipping costs for sending the product back to you.

Claim Process:

To request repairs under the warranty, customers must:

Contact us via a phone call or WhatsApp at 065779360, or send us email on support@stargallery.ae.
Provide the original invoice as proof of purchase, which must include the product's IMEI number.

The expected response time for processing claims is between 7 to 10 days from the date of the request.

Shipping Fees:

Customers are responsible for return shipping fees. If the warranty period has expired, any necessary repairs will incur a fee.

Third-Party Repairs:

While we will attempt to repair devices, any repairs conducted by third parties are not covered under our warranty. If the damage is deemed an exclusion, customers will be responsible for the repair costs.

Transferability of Warranty:

The warranty is transferable to new owners, provided the original invoice and IMEI code are included.

International Customers:

Our warranty extends to international customers, though additional delivery charges may apply.

Claim Denials:

In the event a claim is denied, we will communicate the reasons for the denial via email.

Communication of Warranty Policy:

This warranty policy will be available on our website and included as a document with each product purchased.
For any further questions or clarifications regarding our warranty policy, please feel free to reach out to us.

Return And Refunds

At Star Gallery Mart, we strive to provide our customers with high-quality used electronics. To ensure your satisfaction, we offer a warranty policy that covers various products, each with specific terms and conditions.

Duration:

Our standard warranty duration is as follows:

Mobile: Phones and Tablets: 3 months.
Laptops: 5 to 10 days.
MacBook laptops: warranty duration: 10 days.
Other laptops brands and models: 7days.

All models within these categories have the same warranty period.

Coverage of Warranty:

The warranty covers specific issues and defects including:

Mobile Phones: Battery life issues and software defects.
Tablets: Malfunctioning touch screens.

Exclusions and Limitations:

Warranty will void and not be provided in following conditions:

If original invoice is not provided or invoice of purchase is altered in any way or is made illegible.
If correct IMEI number is not provided or removed, defaced or altered or not matching with Star Gallery Mart Database.
Accidental damage.
Misuse.
Normal wear and tear.
Exposure to inadequate temperature, moisture, dust etc.
Food or liquids spilling.
Any issues arising after the warranty period has expired.
Expiration of the warranty period.

Repairs and Replacements:

The warranty provides coverage for repairs only. If you encounter any issues, please contact us via our website. You will need to return the product at your own expense. However, once repaired, we will cover the shipping costs for sending the product back to you.

Claim Process:

To request repairs under the warranty, customers must:

Contact us via a phone call or WhatsApp at 065779360, or send us email on support@stargallery.ae.
Provide the original invoice as proof of purchase, which must include the product's IMEI number.

The expected response time for processing claims is between 7 to 10 days from the date of the request.

Shipping Fees:

Customers are responsible for return shipping fees. If the warranty period has expired, any necessary repairs will incur a fee.

Third-Party Repairs:

While we will attempt to repair devices, any repairs conducted by third parties are not covered under our warranty. If the damage is deemed an exclusion, customers will be responsible for the repair costs.

Transferability of Warranty:

The warranty is transferable to new owners, provided the original invoice and IMEI code are included.

International Customers:

Our warranty extends to international customers, though additional delivery charges may apply.

Claim Denials:

In the event a claim is denied, we will communicate the reasons for the denial via email.

Communication of Warranty Policy:

This warranty policy will be available on our website and included as a document with each product purchased.
For any further questions or clarifications regarding our warranty policy, please feel free to reach out to us.

Return And Refunds

At Star Gallery Mart, we strive to provide our customers with high-quality used electronics. To ensure your satisfaction, we offer a warranty policy that covers various products, each with specific terms and conditions.

Duration:

Our standard warranty duration is as follows:

Mobile: Phones and Tablets: 3 months.
Laptops: 5 to 10 days.
MacBook laptops: warranty duration: 10 days.
Other laptops brands and models: 7days.

All models within these categories have the same warranty period.

Coverage of Warranty:

The warranty covers specific issues and defects including:

Mobile Phones: Battery life issues and software defects.
Tablets: Malfunctioning touch screens.

Exclusions and Limitations:

Warranty will void and not be provided in following conditions:

If original invoice is not provided or invoice of purchase is altered in any way or is made illegible.
If correct IMEI number is not provided or removed, defaced or altered or not matching with Star Gallery Mart Database.
Accidental damage.
Misuse.
Normal wear and tear.
Exposure to inadequate temperature, moisture, dust etc.
Food or liquids spilling.
Any issues arising after the warranty period has expired.
Expiration of the warranty period.

Repairs and Replacements:

The warranty provides coverage for repairs only. If you encounter any issues, please contact us via our website. You will need to return the product at your own expense. However, once repaired, we will cover the shipping costs for sending the product back to you.

Claim Process:

To request repairs under the warranty, customers must:

Contact us via a phone call or WhatsApp at 065779360, or send us email on support@stargallery.ae.
Provide the original invoice as proof of purchase, which must include the product's IMEI number.

The expected response time for processing claims is between 7 to 10 days from the date of the request.

Shipping Fees:

Customers are responsible for return shipping fees. If the warranty period has expired, any necessary repairs will incur a fee.

Third-Party Repairs:

While we will attempt to repair devices, any repairs conducted by third parties are not covered under our warranty. If the damage is deemed an exclusion, customers will be responsible for the repair costs.

Transferability of Warranty:

The warranty is transferable to new owners, provided the original invoice and IMEI code are included.

International Customers:

Our warranty extends to international customers, though additional delivery charges may apply.

Claim Denials:

In the event a claim is denied, we will communicate the reasons for the denial via email.

Communication of Warranty Policy:

This warranty policy will be available on our website and included as a document with each product purchased.
For any further questions or clarifications regarding our warranty policy, please feel free to reach out to us.

Return And Refunds

At Star Gallery Mart, we strive to provide our customers with high-quality used electronics. To ensure your satisfaction, we offer a warranty policy that covers various products, each with specific terms and conditions.

Duration:

Our standard warranty duration is as follows:

Mobile: Phones and Tablets: 3 months.
Laptops: 5 to 10 days.
MacBook laptops: warranty duration: 10 days.
Other laptops brands and models: 7days.

All models within these categories have the same warranty period.

Coverage of Warranty:

The warranty covers specific issues and defects including:

Mobile Phones: Battery life issues and software defects.
Tablets: Malfunctioning touch screens.

Exclusions and Limitations:

Warranty will void and not be provided in following conditions:

If original invoice is not provided or invoice of purchase is altered in any way or is made illegible.
If correct IMEI number is not provided or removed, defaced or altered or not matching with Star Gallery Mart Database.
Accidental damage.
Misuse.
Normal wear and tear.
Exposure to inadequate temperature, moisture, dust etc.
Food or liquids spilling.
Any issues arising after the warranty period has expired.
Expiration of the warranty period.

Repairs and Replacements:

The warranty provides coverage for repairs only. If you encounter any issues, please contact us via our website. You will need to return the product at your own expense. However, once repaired, we will cover the shipping costs for sending the product back to you.

Claim Process:

To request repairs under the warranty, customers must:

Contact us via a phone call or WhatsApp at 065779360, or send us email on support@stargallery.ae.
Provide the original invoice as proof of purchase, which must include the product's IMEI number.

The expected response time for processing claims is between 7 to 10 days from the date of the request.

Shipping Fees:

Customers are responsible for return shipping fees. If the warranty period has expired, any necessary repairs will incur a fee.

Third-Party Repairs:

While we will attempt to repair devices, any repairs conducted by third parties are not covered under our warranty. If the damage is deemed an exclusion, customers will be responsible for the repair costs.

Transferability of Warranty:

The warranty is transferable to new owners, provided the original invoice and IMEI code are included.

International Customers:

Our warranty extends to international customers, though additional delivery charges may apply.

Claim Denials:

In the event a claim is denied, we will communicate the reasons for the denial via email.

Communication of Warranty Policy:

This warranty policy will be available on our website and included as a document with each product purchased.
For any further questions or clarifications regarding our warranty policy, please feel free to reach out to us.

Return And Refunds

At Star Gallery Mart, we strive to provide our customers with high-quality used electronics. To ensure your satisfaction, we offer a warranty policy that covers various products, each with specific terms and conditions.

Duration:

Our standard warranty duration is as follows:

Mobile: Phones and Tablets: 3 months.
Laptops: 5 to 10 days.
MacBook laptops: warranty duration: 10 days.
Other laptops brands and models: 7days.

All models within these categories have the same warranty period.

Coverage of Warranty:

The warranty covers specific issues and defects including:

Mobile Phones: Battery life issues and software defects.
Tablets: Malfunctioning touch screens.

Exclusions and Limitations:

Warranty will void and not be provided in following conditions:

If original invoice is not provided or invoice of purchase is altered in any way or is made illegible.
If correct IMEI number is not provided or removed, defaced or altered or not matching with Star Gallery Mart Database.
Accidental damage.
Misuse.
Normal wear and tear.
Exposure to inadequate temperature, moisture, dust etc.
Food or liquids spilling.
Any issues arising after the warranty period has expired.
Expiration of the warranty period.

Repairs and Replacements:

The warranty provides coverage for repairs only. If you encounter any issues, please contact us via our website. You will need to return the product at your own expense. However, once repaired, we will cover the shipping costs for sending the product back to you.

Claim Process:

To request repairs under the warranty, customers must:

Contact us via a phone call or WhatsApp at 065779360, or send us email on support@stargallery.ae.
Provide the original invoice as proof of purchase, which must include the product's IMEI number.

The expected response time for processing claims is between 7 to 10 days from the date of the request.

Shipping Fees:

Customers are responsible for return shipping fees. If the warranty period has expired, any necessary repairs will incur a fee.

Third-Party Repairs:

While we will attempt to repair devices, any repairs conducted by third parties are not covered under our warranty. If the damage is deemed an exclusion, customers will be responsible for the repair costs.

Transferability of Warranty:

The warranty is transferable to new owners, provided the original invoice and IMEI code are included.

International Customers:

Our warranty extends to international customers, though additional delivery charges may apply.

Claim Denials:

In the event a claim is denied, we will communicate the reasons for the denial via email.

Communication of Warranty Policy:

This warranty policy will be available on our website and included as a document with each product purchased.
For any further questions or clarifications regarding our warranty policy, please feel free to reach out to us.

Returns & Refunds

Return And Refunds

Duration:

Coverage of Warranty:

Exclusions and Limitations:

Repairs and Replacements:

Claim Process:

Shipping Fees:

Third-Party Repairs:

Transferability of Warranty:

International Customers:

Claim Denials:

Communication of Warranty Policy:

Return And Refunds

Duration:

Coverage of Warranty:

Exclusions and Limitations:

Repairs and Replacements:

Claim Process:

Shipping Fees:

Third-Party Repairs:

Transferability of Warranty:

International Customers:

Claim Denials:

Communication of Warranty Policy:

Return And Refunds

Duration:

Coverage of Warranty:

Exclusions and Limitations:

Repairs and Replacements:

Claim Process:

Shipping Fees:

Third-Party Repairs:

Transferability of Warranty:

International Customers:

Claim Denials:

Communication of Warranty Policy:

Return And Refunds

Duration:

Coverage of Warranty:

Exclusions and Limitations:

Repairs and Replacements:

Claim Process:

Shipping Fees:

Third-Party Repairs:

Transferability of Warranty:

International Customers:

Claim Denials:

Communication of Warranty Policy:

Return And Refunds

Duration:

Coverage of Warranty:

Exclusions and Limitations:

Repairs and Replacements:

Claim Process:

Shipping Fees:

Third-Party Repairs:

Transferability of Warranty:

International Customers:

Claim Denials:

Communication of Warranty Policy:

Return And Refunds

Duration:

Coverage of Warranty:

Exclusions and Limitations:

Repairs and Replacements:

Claim Process:

Shipping Fees:

Third-Party Repairs:

Transferability of Warranty:

International Customers:

Claim Denials:

Communication of Warranty Policy:

Return And Refunds

Duration:

Coverage of Warranty:

Exclusions and Limitations:

Repairs and Replacements:

Claim Process:

Shipping Fees: